Frequently asked questions before you order from Blue Rabbit


1. Are you a trading or manufacturer?

Blue Rabbit is a comprehensive sex toy supply chain in China, which supplies wide-range sex toys, provide cheap and safe shipping solution, and Minimize the duty tax, middle cost, and hidden cost. keep your adult business Competitive and profitable.


2, How is your price and shipping cost?

Blue Rabbit is a big and experienced player in the sex toys industry. we are a valuable client of sex toy manufacturers and factories.So we can supply the same price as the factory, even better.

Our only market is oversea market, so we have many international shipping agents cooperating. and these agents have their own advantageous transport routes. According to your shipment feature and Destination, we will offer you the best shipping solution for your reference.


3,How is your quality and guarantee?

All the sex toy manufacturers and factories are our long-term partners. they can be trusted by Blue Rabbit. and also to our oversea clients.

Every order from Blue Rabbit has any quality problem, we can replace them or refund within 72 hours. that is our promise to our all clients.


4. What is your MOQ for regular products; custom packing; logo silk production?

  • For regular products: No MOQ, sample order is available.
  • For custom packing:100pcs -500pcs,depends on the value of the order.
  • For custom logo silk on products:500-2000pcs
  • For ODM order: can be negotiated after details confirmed


5. Lead time of the order

   Small order (quantity below 100 pcs):1-3days your order can be shipped out

   Bulk order: depends on the quantity of the order, normally,1000-5000 pcs. lead time is 10-20days


6. Delivery time

  • By express: DHL, FedEx, UPS 4-8 days after tracking number is out.
  • By sea:30-45 days
  • By train(EU): 40days
  • Small package by China post:10-15 days.


7. What is your accepted payment way?

For the first transaction, we recommend you pay it via our Alibaba store. This way your payment will be well protected by Alibaba until you receive the right shipment. you will feel safe for the first time.

When you become our repeat client, we know each other very well, we recommend you pay T/T or another way directly to our account, which will save a lot of bank fees for each other, of course, you still have the decision of which payment way.


8. How will you deal with the defective products?

Firstly, we will confirm whether quality problem or the wrong operation or test way. some clients told us your products had a poor quality, half of them is not working, when we tell them the right testing way, the problem is cleared.

You can take a video to show where is the problem. when we confirm the quality problem.

There will be 3 ways to solve it(up to you):

  • 1,refund
  • 2, recover the quantity of the defective products with your next order
  • 3, never order from us again, we will send the recovered quantity separately by express.

9. Why we can trust you as a quality supplier?

1. You can view our certificates here.

2. Samples are provided, and you can check the product function and quality yourself.

3. We have after-sales service so you can buy products without worries. If the quality is not good or there are defects, please check the problem of defective product handling in point 8.


10. The samples are free?

Yes, free samples are available, and we will work it out this way:
Firstly, you need to pay for the samples and freight, but the same amount of cost will be deducted when you make the order after confirmation of the samples.


11. Can you provide marketing materials?

Yes, after you successfully place an order, we can provide marketing materials such as product-related pictures or videos.