Frequently asked questions before you order from Blue Rabbit

 

1. Are you a trading or manufacturer?

   Blue Rabbit is a comprehensive sex toy supplier in China, It is similar to Alibaba, But we are focused on the sex toy industry. we have more than 30 cooperated sex toy manufacturers. All of them had passed our strict selection process. We have our way and power to deal with the big manufacturers, just help the Small and medium-sized sellers can realize: small order, high quality, factory price. and help their business grow fast.

2. What is your MOQ for regular products; custom packing; logo silk production?

  • For regular products: No MOQ, sample order is available.
  • For custom packing:100pcs -500pcs,depends on the value of the order.
  • For custom logo silk on products:500-2000pcs
  • For ODM order: can be negotiated after details confirmed

3. Lead time of the order

   Small order (quantity below 100 pcs):1-3days your order can be shipped out

   Bulk order: depends on the quantity of the order, normally,1000-5000 pcs. lead time is 10-20days

4. Delivery time

  • By express: DHL, FedEx, UPS 4-8 days after tracking number is out.
  • By sea:30-45 days
  • By train(EU): 40days
  • Small package by China post:10-15 days.

5. What is your accepted payment way?

   For the first transaction, we recommend you pay it via our Alibaba store. This way your payment will be well protected by Alibaba until you receive the right shipment. you will feel safe for the first time.

   When you become our repeat client, we know each other very well, we recommend you pay T/T or another way directly to our account, which will save a lot of bank fees for each other, of course, you still have the decision of which payment way.

6. How will you deal with the defective products?

   Firstly, we will confirm whether quality problem or the wrong operation or test way. some clients told us your products had a poor quality, half of them is not working, when we tell them the right testing way, the problem is cleared.

   You can take a video to show where is the problem. when we confirm the quality problem.

   There will be 3 ways to solve it(up to you):

  • 1,refund
  • 2, recover the quantity of the defective products with your next order
  • 3, never order from us again, we will send the recovered quantity separately by express.